Travel Policy | DJ Country Tours

Travel Reservations

Travel Reservations are on a first-come, first-served basis. Travel Reservations may be made by phone, mail, or in person. Reserve your tour as early as possible although final payment will be due by the dates listed in the tour description.

Methods of Payment

Travel Prices are quoted on a per person basis. We accept check, money order, or cash. Please send your method of payment to:

DJ Country Tours, Inc.
Attn: Janine McCarthy
P.O. Box 96
Conrad, IA 50621

Price Change Policy

Prices of our tours are based on information given months in advance and available at the time. Therefore, when vendors such as hotels, restaurants and attractions increase their prices unexpectedly, we must address it immediately. Due to our best low costs given, our margin for increases must be passed along to the customer.

Our scheduled tours require a minimum number of participants to ensure the tour at the published price. If the minimum is not met, any registered participant may be given the option of a slight price increase to allow for continuation of the tour or be given the option to decline and receive a full refund of any payments made.

Points of Pick-Up

Our pick-up locations and times will be on the final tour itinerary. Additional places of pick-up may be added along the route to better accommodate our clients.

Travel Protection

A travel protection plan is a package of travel insurance benefits and non-insurance services intended to help protect your travel investment, your belongings, and most importantly, you. For more information on the available plans or to enroll, click on the link below.

Click Here

International / Domestic Insurance

Click Here

Special Assistance or Requests

Wheelchair or walker accommodations will be acceptable. Oxygen tanks will be acceptable as long as client has sufficient tanks with them, or ordered to be delivered to the hotels we will be using. DJ Country Tours, Inc. will help in any way possible to accommodate every possible situation.

Any other special requests must be made when booking your luxury bus tour. Requests for special dietary needs, smoking or non-smoking, adjoining, handicap accessible or other room types are subject to confirmation and cannot be guaranteed.

Restrooms

Restrooms are available on all coaches.

Tour Documents

Your complete tour packet will be mailed to you approximately 2 weeks prior to the departure date.

Responsibility

DJ Country Tours, Inc. shall be exempt from any liability in the event of an accident resulting in, but not limited to, loss or damage of properties, injury to people, death during trip, delays, irregularities or other occurrences beyond its control.

Trip Cancellation Policy

We understand that plans can change, and we strive to be as fair and accommodating as possible while meeting our vendor obligations.

All cancellation requests must be received in writing by email or letter. Please use our contact us page to submit your email request.

45 days or more prior to departure:
A full refund will be issued.

44–31 days prior to departure:
A refund will be issued minus a $50 per person administrative fee, along with any non-refundable deposits or supplier-imposed penalties.

30–21 days prior to departure:
A refund of 50% of the total tour cost will be issued, less any non-refundable vendor expenses.

20 days or less prior to departure:
No refunds will be issued.

Refunds will be given in the event the tour is canceled or written cancellation is made outside the cancellation policy of our company. Exception is if there are any costs incurred by the company, by any third-party supplier or vendor, for which there is no cancellation refund, such as hotels, attractions or events. DJ Country Tours reserves the right to charge those fees to the customer.

Covid-19 Cancellation Policy

The Coronavirus (Covid-19) will be treated as any other illness or sickness under the cancellation policy. If you are unsure, Travel Insurance can be purchased in advance of any tour.

No-Shows

No-shows will not be refunded.

Gratuities

Gratuities for meals on your own are provided by each group bus tour participant. Customary gratuity for the tour director and driver are included in the tour price.